Shipping policy

At Pawify, we’re committed to delivering premium pet products safely and efficiently. Every order is prepared with care, securely packaged, and shipped with trusted courier partners to ensure the best experience for you and your pet.

Processing Time

All orders are processed within 1–2 business days.

We will notify you as soon as your order is on its way.

Shipping Times (Australia)

• Standard Shipping: 7–14 business days

• Express Shipping (optional): 5–10 business days

Delivery times may vary due to customs, weather conditions, or courier delays.

Packaging & Protection

Your order is handled using premium protective packaging to ensure it arrives in excellent condition.

We choose higher-tier shipping methods specifically to protect fragile or sensitive items during transit.

Order Tracking

Once your order is dispatched, you will receive a tracking link by email.

You can monitor your delivery at any time.

Wrong or Damaged Items

If you receive a damaged product or the wrong item, contact us within 48 hours at info@pawify.net with photos of the issue.

We will send a replacement at no cost.

Lost Packages

If your package is marked as “delivered” but you did not receive it, please reach out to us.

We will investigate with the courier and assist you immediately.

Contact Us

For any questions about shipping, feel free to contact us:

info@pawify.net